Customer support

We do our best to keep inventory status updated on our website; However from time to time we oversell an item, in this case you will be notified by email immediately. Any changes to your order will be updated on your order confirmation.

Sizes vary by designer and brand. In our online descriptions, we point out any particular sizing issues. If you are unsure of your size or need further assistance, we are happy to help. Please shoot our friendly staff an email.

Sales tax is charged only to New York State residents. There is no tax on gift certificates.

***Please note policies for web purchases will differ from our brick & mortar store policies.***
1.) Email us at [email protected] for a RA#. Returns will NOT be accepted without prior approval. 
2.) Refund or exchanges within 14 days of receipt for Domestic Orders and 21 days for International Orders. Shipping and Handling Fees will not be returned. 
3.) SALE ITEMS, hosiery, socks, leggings and ALL jewelry are final sale and cannot be returned or exchanged. This includes any special promotions we may have.
4.) All returned merchandise must be in its original condition, unworn, unwashed and footwear must have undamaged boxes. If you have a question as to whether your item is returnable, please email us.
5.) We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements. 
6.) Please return merchandise through Fedex or UPS ground. We are not responsible for lost or missing packages and we cannot issue a refund or store credit if your package is lost or damaged. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us.
7.) Please include receipts and the reason for your return and send to:
A.Cheng Online Returns
466 Bergen Street
Brooklyn, NY 11217 
Tel: 718 783 2826 
8.) If you need to cancel an order please email us. Orders canceled before shipping will be fully refunded. Once an order has shipped you will need to follow instructions above for returns.