Shipping & returns

SHIPPING GUIDELINES
Thank you for ordering with us.

Ground shipping via USPS Priority Mail - $8.00

Express Domestic shipping via UPS 2 Day – $15.00

Ground Shipping orders will arrive within 3-10 business days. If you need something by a certain date, please call us at 718-783-2826 or email us at [email protected] You will get an email with your tracking number when your item has shipped. If you choose to ship your orders to multiple locations, there will be additional charges for each destination.

A.Cheng is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.

INTERNATIONAL SHIPPING

International shipments are shipped via USPS international ground or UPS International Ground. Currently we only ship to Canada for $25, UK and Australia for $50.  Additional fees apply for orders over $500

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

All orders shipped internationally are final sale.

RETURNS AND EXCHANGES

Email us at [email protected] for a RA#. Returns will NOT be accepted without prior approval.
 
Shipping and Handling Fees will not be returned. You are responsible for shipping back items insured at your own expense and all duties and import fees.

All returned merchandise must be in its original condition, unworn, unwashed and footwear must have undamaged boxes. 

The following items are final sale and cannot be returned or exchanged:
  • SALE ITEMS
  • hosiery including socks
  • activewear
  • leggings
  • ceramics
  • beauty & skincare
  • face masks
  • stationery
  • care packages
  • any special promotions

We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements. If you have a question as to whether your item is returnable, please email us.

NYC AREA RETURNS AND EXCHANGES

Returns can be made for store credit or exchange ONLY within 14 days of receipt.

You may bring items into the store to process or ship them back at your own expense.

GREATER NEW YORK AND OUT OF STATE RETURNS AND EXCHANGES

Refund or exchanges are permitted within 14 days of receipt of items.
 
 
Please return merchandise through USPS priority mail or UPS ground. We are not responsible for lost or missing packages and we cannot issue a refund or store credit if your package is lost or damaged. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us.
 
Please include receipts and the reason for your return and send to:
 
A.Cheng Online Returns
466 Bergen Street
Brooklyn, NY 11217 
Tel: 718 783 2826 
 
If you need to cancel an order please email us. Orders canceled before shipping will be fully refunded. Once an order has shipped you will need to follow instructions above for returns.