Shipping & returns

SHIPPING GUIDELINES
Thank you for ordering with us.

USPS Flat-rate with insurance - $8.00

Fedex 2 Day – $30.00

FREE SHIPPING OVER FOR DECEMBER!

Return shipping will not be covered.

You should receive your order within 5-10 business days. If something is out of stock we will let you know the status by email right away. If you need something by a certain date, please call us at 718-783-2826 or email us at staff@achengshop.com. You will get an email with your tracking number when your item has shipped. If you choose to ship your orders to multiple locations, there will be additional charges for each destination. We are unable to ship to PO Boxes at this time.

INTERNATIONAL SHIPPING

International shipments are shipped via USPS international ground or Fedex International Ground. Currently we only ship to Canada for $25, UK and Australia for $50.  Additional fees apply for orders over $5000.

Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

All orders shipped internationally are final sale.

 

RETURNS AND EXCHANGES

***Please note policies for web purchases will differ from our brick & mortar store policies.***
 
 Email us at Staff@achengshop.com for a RA#. Returns will NOT be accepted without prior approval. 
 
 Refund or exchanges within 14 days of receipt for Domestic Orders and 21 days for International Orders. Shipping and Handling Fees will not be returned.  You are responsible for shipping back items insured at your own expense.
 
SALE ITEMS, hosiery, socks, leggings and ALL jewelry are final sale and cannot be returned or exchanged. This includes any special promotions we may have.
 
All returned merchandise must be in its original condition, unworn, unwashed and footwear must have undamaged boxes. If you have a question as to whether your item is returnable, please email us.
 
We reserve the right to deny credit if the merchandise returned does not meet our return policy requirements. 

 Please return merchandise through Fedex or UPS ground. We are not responsible for lost or missing packages and we cannot issue a refund or store credit if your package is lost or damaged. We will not accept CODs. Please insure the package for the full amount of the merchandise you are sending back to us.
 
 Please include receipts and the reason for your return and send to:
 
A.Cheng Online Returns
466 Bergen Street
Brooklyn, NY 11217 
Tel: 718 783 2826 
 
 
If you need to cancel an order please email us. Orders canceled before shipping will be fully refunded. Once an order has shipped you will need to follow instructions above for returns.
 
A.Cheng is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.