Full price merchandise purchased online can be shipped back within 14 days from the date of receipt to receive a refund or store credit.
All items must be returned in unworn, unwashed and otherwise perfect condition with original tags attached. Footwear will only be accepted if returned in its original, undamaged shoebox with unmarked soles.
Returns that do not meet our policy will not be accepted and will be sent back to you. Special orders, swimwear, lingerie, fragrances, ceramics, rugs, linens, beauty products and discounted or sale items purchased online are final sale – no refunds. All returns must be authorized by A.CHENG. Returns that do not meet our policy will not be accepted and will be sent back to you.
Pre-authorization is required for any in-store returns or exchanges of online purchases.